At Amélia, we operate under a dropshipping model in partnership with global fulfillment suppliers through Wiio. Because products are shipped directly from international warehouses, this policy reflects international logistics standards.
1. Order Cancellation
Orders may be canceled within 12 hours of purchase. After this period, orders enter processing and cannot be canceled.
2. Delivery Timeframe
Orders are typically delivered within 7–20 business days depending on destination country in Latin America or Central America.
Delays caused by customs, local carriers, or force majeure events are outside our control.
3. Returns Eligibility
We accept returns within 7 days of delivery only if:
The product is defective
The wrong item was shipped
The product is significantly different from its description
We do not accept returns for change of mind due to international shipping costs.
4. Proof Requirement
Customers must provide:
Clear photos or videos of the defect
Order number
Description of the issue
Claims without evidence may be denied.
5. Refund Processing
Approved refunds are processed within 5–10 business days to the original payment method.
Shipping fees are non-refundable unless the error was caused by us.
6. Customs and Duties
Customers are responsible for any import duties, VAT, or customs fees required by their country.
